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Home Banking Disclosures

This disclosure contains important information about Canton Police & Firemen's Credit Union's Internet banking program, called Home Banking.  You should read it carefully.


MEMBER LIABILITY

You are responsible for all transactions you authorize using your Electronic Funds Transfer (EFT) services under this Agreement.  If you permit someone else to use an EFT service, your Home Banking account number or your access code, you are responsible for any transactions they authorize or conduct on any of your accounts.  However, TELL US AT ONCE if you believe your Home Banking account number or your access code has been lost or stolen or if you believe someone has used your Home Banking account number or your access code or otherwise accessed your accounts without your permission.  Telephoning is the best way of keeping your possible losses down.  

For all other EFT transactions involving access devices, including transactions conducted at ATMs your liability for unauthorized transactions is determined as follows.  If you tell us within two (2) business days, you can lose no more than $50 if someone used your Card or code without your permission.  If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card or code, and we can prove that we could have stopped someone from using your Card or code without your permission if you had told us, you could lose as much as $500.00.

Also if your statement shows transfers that you did not make, tell us at once.  If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time.  If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods.  If you believe your Card has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: 

(330) 453-2467
Fax:  (330) 453-2469 

or write to:

Canton Police & Firemen's Credit Union
530 McKinley Ave. NW
Canton OH 44702.


STOP PAYMENT RIGHTS AND PROCEDURES

You may request to stop payment on a share draft or check, Preauthorized Electronic Funds Transfer, or Electronic Draft/Check Conversion.  Exact information is necessary including the date or scheduled transfer date, its exact amount, the Item Number, and the payee for our computer to identify the Item, Transfer, or Conversion Transaction.

The Credit Union will not be responsible for stopping payment unless a Stop Payment Request is received by the Credit Union

  • within a reasonable time for the Credit Union to act on the request prior to final payment or similar action; or

  • at least three (3) business days before the schedule date of a Preauthorized Electronic Funds Transfer

Stop payments are conditional and subject to the Credit Union's verification that the Item has not already been paid or that some other action to pay the Item has not been taken.  The Stop Payment Request will be effective as follows: for an oral request, a period of fourteen (14) days from the date of the request; for a written request, a period of six (6) months from the date of the request unless withdrawing the request or renewing the request for additional period in writing.  The Credit Union must be notified promptly upon the issuance of any duplicate Item which replaces the Item subject to this request or upon return of the original Item.

The transactions you perform on Home Banking are "real time" transactions and cannot be canceled except by performing corresponding reverse transactions.  If you transfer money into a third party account, transfer money into your club accounts, or make payments on your loan accounts, you will not be able to reverse those transactions. 

If you have arranged with the Credit Union in advance to make regular periodic payments out of your account, you can stop any of those payments by following these procedures:

1.)        Call or write the Credit Union in time for it to be received three (3) or more business days before the payment is scheduled to be made.  The Loan Department phone number is:

(330) 453-2467 or write:

Canton Police & Firemen's Credit Union
530 McKinley Ave. NW
Canton OH 44702.

2.)        If you call, the Credit Union may require you to put your request in writing so that it reaches the Credit Union within 14 days after you call.

 If you order us to stop one of these payments three (3) business days or more before the transaction is scheduled, and we do not do so, we will be liable for your actual losses or damages. 


RIGHT TO RECEIVE DOCUMENTATION

Periodic Statements.  Transfers and withdrawals made through Home Banking, any ATM or POS terminal, Debit Card transactions or audio response transactions will be recorded on your periodic statement.  You will receive a statement monthly unless there is no transaction in a particular month.  In any case, you will receive a statement at least quarterly.

Terminal Receipt.  You will get a receipt at the time you make any transaction (except inquiries) involving your account using an ATM, POS terminal, or Debit Card transaction with a participating merchant.  Home Banking receipts are displayed after each transaction and may be printed from your computer.


ACCOUNT INFORMATION SHARING DISCLOSURE

We will disclose information to third parties about your account or the transfers you make:

As necessary to complete transfers;

  • To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit 
    bureau or merchant;

  • If your account is eligible for emergency cash and/or emergency card replacement services, and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested
    service(s).

  • To comply with government agency or court orders; or

  • If you give us your written permission.


CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages.  However, we will not be liable for direct or consequential damages in the following events: 

  • If through no fault or ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy, or if the transaction involves a loan request exceeding your credit limit.

  • If you used your Home Banking account number or access code in an incorrect manner.

  • If Home Banking Online Account Access  was not working properly and you knew about the problem when you started the transaction.

  • If circumstances beyond our control (such as fire, flood or power failure) prevent the transaction.

  • If the money in your account is subject to legal process or other claim.

  • If funds in your account are pledged as collateral or frozen because of a delinquent loan.

  • If the error was caused by a system outside of the Home Banking Online Account Access system.

  • If the electronic transfer is not completed as a result of your willful or negligent use of your Home Banking account number or your access code or any EFT facility for making such transfers.

  • If the computer equipment you use to conduct the Home Banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.

  • Any other exceptions as established by the Credit Union.


BILLING ERRORS

In case of errors or questions about electronic funds transfers from your savings and checking accounts, telephone us at the following number or send us a written notice to the following address as soon as you can.  We must hear from you not later than sixty (60) days after we sent the FIRST statement on which the problem appears.  Call us at:

(330) 453-2467
Fax:  (330) 453-2469 

or write to:
Canton Police & Firemen's Credit Union
530 McKinley Ave. NW
Canton OH 44702.

  • Tell us your name and account number.

  • Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.

  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly.  If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question.  If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.  If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

We will tell you the results within three (3) business days of completing our investigation.  If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

*If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days.

**If you give notice of an error within thirty (30) days after you make the first deposit to your account, notice of an error involving a point of sale transaction, or notice of an error involving a transaction initiated outside the U.S. its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.


FUNDS AVAILABILITY POLICY 

LOCAL CHECKS:  The first $100 from a deposit of local checks will be available on the first business day after the day of your deposit.  Our policy is to make funds from these checks available as follows.  The remaining funds will be available on the second business day after the day of your deposit.

NONLOCAL CHECKS:  The first $100 from a deposit of non-local checks will be available on the first business day after the day of your deposit.  The remaining funds will be available on the fifth business day after the day of your deposit.

LONGER DELAYS MAY APPLY
Funds you deposit by check may be delayed for a longer period under the following circumstances:     

  • We believe a check you deposit will not be paid.

  • You deposit checks totaling more than $5,000 on any one day.

  • You redeposit a check that has been returned unpaid.

  • You have overdrawn your account repeatedly in the last six months.

  • There is an emergency, such as a failure of communication or computer equipment.

We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available.  They will generally be available no later than the 11th business day after the day of your deposit.


SPECIAL RULES FOR NEW ACCOUNTS

If you are a new member, the following special rules will apply during the first 30 days your account is open.

Funds from electronic direct deposits to your account will be available on the day we receive the deposit.  Funds from deposits of cash, wire transfers, and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions.  For example, the checks must be payable to you.  The excess over $5,000 will be available on the ninth business day after the day of your deposit.  If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit.

Funds from all other check deposits will be available on the 30th business day after the day of your deposit.

 

 

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530 McKinley Avenue N.W. Canton, Ohio 44702
330-453-2467
330-453-2469 Fax

330-453-4642 Auto Teller
comments@cpfcu.net

24-7 After Hours Reporting
For Lost or Stolen Debit Cards
1-800-264-5578

1-866-378-4107
Support for Bill Pay

Members' accounts are not insured or guaranteed by any government or government-sponsored agency.

 

Privacy Statement

We welcome all of your comments, suggestions and questions. Emails are handled by a CPFCU Member Service Representative.  For your security, please do not include sensitive information such as account numbers or social security numbers.